Cookie Policy

RavenPack International | May 25, 2018

Under your consent, access and navigation on the Website accessible using the URL https://www.ravenpack.com/ (hereinafter, the Website), owned by RavenPack International, S.L. (hereinafter, RavenPack or the owner) entails the use and download of first and third-party cookies in the terminal equipment (computer, tablet, smartphone...) with which you access and navigate the Website. We use them to allow the navigation and optimise the Website, as well as to analyse some of your behaviours during navigation, anonymously, and for the sole purpose of improving your experience on our Website.

We encourage you to carefully read this document so you can understand in detail how we use technology.

What is a “cookie”?

It is a small text file that is downloaded onto the terminal unit used for Internet browsing when entering certain pages and/or using certain services offered, enabling information to be saved that may be subsequently recovered for different purposes.

When accessing the RavenPack Website you will be offered certain information about this technology through your terminal unit, for which your consent will be requested. Please note that some cookies may be necessary for operation of the Website or some of its functions. If your consent is withheld, Website access may be prevented.

You may withdraw your consent at any time through your search engine functions, by deactivating cookies or blocking the possibility of cookie downloading. Please see section 4 below on cookie management and deactivation, for further information on the matter.

Cookies used on the RavenPack Website

RavenPack uses the following types of cookies, as regards its purpose:

  • Personalisation cookies: these cookies enable to show an optimised version of the Website, adapted to factors such as Users' location, the language, the web browser...
  • Technical cookies: their function is to provided smoothness and comfort when browsing the Website, as well as to strengthen its security. For instance, they allow Users to stay signed-on.
  • Analytics cookies: they allow us to gather information to statistically assess how Users browse the Website and to understand factors such as the keywords they typed to arrive to our site.

Below is information on the cookies used on the Platform, classified according to their purpose, origin and persistence.

THIRD-PARTY COOKIES
(the information bellow has been provided by third-parties)
Cookies Origin Information Purpose
Personalisation cookies Google. LLC. Google user identification and browsing preferences. Memorize and show the user browsing preferences according to their preferences. More info
Intercom
Intercom, Inc. 		User identification and browsing preferences. Memorize the clients activity with the purpose of showing them, in a personalized way according to their preferences, the products of the web. More info
Analytics cookies Google Analytics (Google. LLC) User identification, start and end of the session, calculation of permanence in the website, frequency of visit, location, navigation through the website, origin of the visitors, measurement of visitor data collection. It allows Google Analytics to obtain statistics on visitor habits and website browsing, to know user preferences regarding variable options and adapt user navigation, make navigation suggestions according to their preferences and assign a unique identifier to each user when accessing to the Website for the first time. More info
Hotjar Ltd. User identification and browsing tracking It allows Hotjar to know if the User who visits the Website is included in the sample that is used to generate funnels. More info
LinkedIn User identification and browsing tracking It allows to track the behaviour of the user throughout the Website. More info
Others cookies LinkedIn User identification and browsing tracking Integrate the LinkedIn service on our Website. More info
YouTube Google, LLC User identification and browsing tracking Integrate the YouTube service on our Website. More info

Management and deactivation of cookies

At any time you can withdraw your consent for the use of cookies by deactivating or blocking their download using the specific functions of the browser that you use.

Hereafter, a list of instructions and links is offered regarding the steps to follow for activation, deactivation, deletion and management of cookies according to each browser:

Apple Safari: Open Safari, and click Safari - Preferences... - Privacy, and choose "Always block", "Allow from current websites only", "Allow from websites I visit" or "Always allow"
For further information, visit https://support.apple.com/kb/PH19214

Internet Explorer 11 Open Internet Explorer on the button Menu > Settings > Internet options > Privacy and personalize the cookies in respect of your preferences.
For further information, https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Google Chrome Open Google Chrome, click on the Chrome menu item - Settings - Show advanced settings... - Privacy - Content settings... - Cookies, and change the settings according to your preferences.
For further information, visit https://support.google.com/chrome/answer/95647

Mozilla Firefox Open Firefox, click on the button Menu < Options < Privacy and personalise the cookies settings according to your preferences
For further information, visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera Open Opera, click Settings - Preferences - Advanced - Cookies and personalise the cookies settings according to your preferences.
For further information, visit https://help.opera.com/en/latest/web-preferences/#cookies

If the information or the above links are not up to date, or if your browser is not in the list above, or if otherwise, you cannot find the way to manage the cookies, consult the official website or get in touch with us using the email address privacy@ravenpack.com, and we will try to help you.

For any doubts, queries or suggestions don't hesitate to get in touch with us by writing to RavenPack, Centro de Negocios Oasis Oficina 4, Cádiz Road Km 176, 29602, Marbella, Málaga, Spain, or by using the email address privacy@ravenpack.com.